If your question isn’t here, the founders read every email at support@dockduty.com.
Why does an AV fleet need a dock at all? Won’t Tesla handle this?+
Tesla makes cars, not depots. Every fleet before this — airlines, trucking, rental cars — ended up with specialists who handle the between-rides work. Cybercab will be the same. Charging, cleaning, dispatch — none of that goes away just because the car drives itself. Someone has to do it. We’re building that operation here in Orlando.
When do you actually launch?+
Soft launch in Q3 2026 with our 3 founder Cybercabs. Public dock opening targeted for September 2026 in Orlando. Founding customer onboarding starts approximately 30 days before the dock opens.
What if Cybercabs ship late?+
Our dock model is OEM-agnostic by design — we can service vehicles like Beep’s Navi shuttles or any other autonomous fleet that needs a turnaround between rides. Tesla Cybercab is our flagship use case at launch, not the only one we’re built for. We have no formal partnerships with other AV operators at this time.
I don’t live in Florida — can I still put my Cybercab on DockDuty?+
Yes. Your Cybercab stays titled and registered in your home state — you keep your plates and title. You’ll need a commercial AV insurance policy on the car (we help you source one during onboarding). DockDuty operates the car in Florida under our TNC registration (FS §627.748), with our contingent coverage layered on during dispatch and garage-keeper coverage while the car is in our lot. The car never has to change ownership or jurisdiction. (Final terms are reviewed by a Florida transportation attorney before each owner signs.)
Can I run my Cybercab on Tesla’s network AND yours?+
Yes — but not at the same time. Cars run on Tesla’s network during peak demand and on ours during off-peak (parcel runs, hotel shuttles when that line activates in Year 2). Owners switch between modes from the dashboard.
What if I want to pull my car off the platform?+
Month-to-month from Day 1 — no minimum term, no early-termination fees. Give us 7 days’ notice and we’ll have your Cybercab cleaned, fully charged, and ready for pickup or transport at the dock. Final earnings are paid out within 14 days of removal. We earn your business every month, not at signup.
What happens to my $450 if DockDuty doesn’t open?+
You get every dollar back, automatically. If for any reason we don’t open the Orlando dock and onboard your Cybercab — lease falls through, regulatory issue, anything else — every founding-customer reservation refunds in full. No application, no hassle, no questions. The $450 deposit is also fully refundable at any time before your Cybercab is onboarded, just by emailing us. We’d rather have you reserve confidently knowing you can change your mind than feel locked into a pre-launch company.
How do I know my car is safe with you?+
Fenced lot, gates, 24/7 cameras. Our coverage handles damage that happens in our care — parking, charging, cleaning. Out on a ride, your commercial policy covers it (we help you find one). Every handoff between the two is in your agreement before you sign.
What happens if my car gets damaged or in an accident?+
Coverage breaks down by where and what:
While in our lot (parking, charging, cleaning) — our garage-keeper coverage applies for damage that happens in our care.
While operating on the network (dispatched on a ride) — your commercial AV policy is the primary coverage, with DockDuty’s TNC contingent coverage layered on top per Florida’s TNC statute.
While you’re using it personally (took it home, road trip) — your own auto coverage applies, just like any private vehicle.
After any incident on our side, you get a full report within 24 hours — photos, what happened, the insurance handling timeline. We don’t hide damage from owners.
Do I need to buy commercial insurance for my Cybercab?+
Yes — commercial AV insurance on the vehicle is the owner’s responsibility. AV-grade commercial policies typically run $400–$800/month per vehicle depending on coverage limits and your driving record/profile. We help you source it during onboarding through brokers we’ve already vetted (the AV insurance market is small and most generalist brokers can’t write these policies).
DockDuty carries the surrounding coverage so you don’t have to:
• Garage-keeper coverage for any damage that happens while your car is in our lot
• TNC contingent coverage layered on during ride dispatch, per FS §627.748
• General business liability for our operations
What this looks like in practice: your commercial premium is part of your monthly overhead (alongside financing if you have it). On our projected model — assuming Tesla’s target operating cost and typical ride volume — a typical owner would cover overhead within the first ~14 days of the month financed (~8 days cash), with the balance flowing to take-home. Real utilization, real insurance quotes, and Cybercab’s actual ride pricing will move that number once we’re live.
Why Orlando?+
Three reasons. (1) Florida has the friendliest AV law in the country. (2) Lake Nona is already an AV hub — Beep, an autonomous-shuttle company, is based there. (3) Theme parks, MCO airport, and 120,000+ hotel rooms mean a lot of short rides every day. Only the Bay Area beats it.
